MINUTO

Legal · Refunds

Refund Policy

Last updated April 23, 2026 · Applies to credit purchases made on minuto.vibepoint.dev

Credits power Minuto. We try to be straightforward about how purchases work and when we will return your money. This page is the source of truth.

1. Guiding principle

We aim to refund any charge where the Service failed you — a generation that never produced a useful output, a duplicate billing, an outage that consumed credits, or a technical problem on our side. We do not refund unused credits that were correctly delivered to your balance.

2. Credit purchases

Each credit allows the generation of one Minutes of Meeting document. Credits are added to your balance the moment payment clears. They do not expire and are not transferable between accounts. Once spent successfully, credits are non-refundable.

3. When refunds apply

You may request a refund in any of the following situations:

  • A technical failure prevented your audio from being processed but credits were deducted.
  • You were billed twice or charged for a session you did not authorize.
  • A platform-wide outage prevented you from spending purchased credits within a reasonable window.
  • Generated output is materially defective due to a bug we can confirm on our side.

4. How to request a refund

Email refund-miunto@vibepoint.dev within seven (7) days of the charge. Include your account email, the date and amount of purchase, and a brief description of the issue. We respond within five business days, often faster.

5. How refunds are issued

The default remedy is restoring credits to your Minuto balance. Where a monetary refund is appropriate, we issue it back to the original payment method via Lemon Squeezy. Bank settlement times vary — typically five to ten business days for cards.

6. Free credits

The credits granted on signup are complimentary. They do not have a monetary value, are not eligible for cash refund, and cannot be transferred between accounts.

7. Failed transactions

If a payment fails during processing, no credits are added and no charge is applied. If you ever see a charge without a matching credit grant, contact us immediately and we will investigate within one business day.

8. Contact

Refund requests and billing questions: refund-minuto@vibepoint.dev. See also our Terms and Privacy Policy.